[{"data":1,"prerenderedAt":462},["ShallowReactive",2],{"blog-en-voip-call-quality":3},{"article":4,"author":378,"cards":393},{"id":5,"title":6,"author":7,"body":8,"category":350,"cover":351,"date":356,"description":357,"extension":358,"faq":359,"keyword":368,"lang":369,"legacy":370,"meta":371,"metaTitle":372,"navigation":373,"path":374,"readingTime":345,"seo":375,"stem":376,"updatedAt":356,"__hash__":377},"blog\u002Fblog\u002Fen\u002Fvoip-call-quality.md","VoIP call quality: how to fix a robotic voice, echo or choppy audio on your dialer","julien-s",{"type":9,"value":10,"toc":335},"minimark",[11,21,26,32,59,65,69,75,151,155,161,193,196,206,210,215,220,237,241,265,269,283,287,293,307,311,317,323,329],[12,13,14,15,20],"p",{},"If you make calls all day, bad audio isn't something you can work with. The prospect can't hear you, asks you to repeat, then hangs up. And teams are often too quick to blame the ",[16,17,19],"a",{"href":18},"\u002Fdialer","dialer",", when the cause is almost always on the rep's own setup.",[22,23,25],"h2",{"id":24},"what-is-the-best-setup-for-good-voip-call-quality","What is the best setup for good VoIP call quality?",[12,27,28],{},[29,30,31],"strong",{},"An Ethernet cable, a wired USB headset and a computer that does nothing else during calls.",[33,34,35,42,48,53],"ol",{},[36,37,38,41],"li",{},[29,39,40],{},"Ethernet connection"," (cable) rather than Wi‑Fi.",[36,43,44,47],{},[29,45,46],{},"Wired USB headset",", with the mic close to your mouth.",[36,49,50],{},[29,51,52],{},"Unneeded browser tabs closed.",[36,54,55,58],{},[29,56,57],{},"No downloads or syncs running",": Drive, OneDrive, updates, videos.",[12,60,61,64],{},[29,62,63],{},"Key takeaway:"," if you only have time to fix one thing, plug in an Ethernet cable. It's the change that solves the most problems.",[22,66,68],{"id":67},"what-audio-problem-do-you-have-exactly","What audio problem do you have exactly?",[12,70,71,74],{},[29,72,73],{},"Each symptom has a different cause, so a different first test."," \"It doesn't work\" isn't enough to find the fix.",[76,77,78,94],"table",{},[79,80,81],"thead",{},[82,83,84,88,91],"tr",{},[85,86,87],"th",{},"What you hear",[85,89,90],{},"Most likely cause",[85,92,93],{},"First test",[95,96,97,111,124,138],"tbody",{},[82,98,99,105,108],{},[100,101,102],"td",{},[29,103,104],{},"Robotic or choppy voice",[100,106,107],{},"The connection is dropping parts of the call",[100,109,110],{},"Switch to your phone's hotspot or to a cable",[82,112,113,118,121],{},[100,114,115],{},[29,116,117],{},"Echo",[100,119,120],{},"The mic picks up the speaker, or the mic gain is too high",[100,122,123],{},"Switch to a wired headset, lower the mic gain",[82,125,126,132,135],{},[100,127,128,131],{},[29,129,130],{},"Delay"," (you talk over each other)",[100,133,134],{},"Slow or unstable connection, VPN",[100,136,137],{},"Turn off the VPN, switch to a cable",[82,139,140,145,148],{},[100,141,142],{},[29,143,144],{},"Only one person can hear the other",[100,146,147],{},"Wrong mic or speaker selected, a browser extension or VPN blocking audio",[100,149,150],{},"Check the mic selected in the dialer, turn off VPN and extensions",[22,152,154],{"id":153},"how-do-you-find-the-cause-of-bad-call-audio-in-5-tests","How do you find the cause of bad call audio in 5 tests?",[12,156,157,160],{},[29,158,159],{},"Run these tests in order, changing only one thing at a time."," Otherwise you won't know what fixed the problem.",[33,162,163,169,175,181,187],{},[36,164,165,168],{},[29,166,167],{},"Switch to your phone's hotspot",", or another stable connection. If the audio is fine again, the problem comes from the office Wi‑Fi or router, not the dialer.",[36,170,171,174],{},[29,172,173],{},"Plug in an Ethernet cable"," and turn off Wi‑Fi.",[36,176,177,180],{},[29,178,179],{},"Turn off the VPN."," Many VPNs slow calls down, and some block VoIP entirely.",[36,182,183,186],{},[29,184,185],{},"Try another headset",", ideally a wired USB one.",[36,188,189,192],{},[29,190,191],{},"Try another computer"," with the same headset. If the problem follows the computer, it comes from the browser or an installed app.",[12,194,195],{},"Each time, note the time of the call and what you changed: it will help if you need to contact support.",[12,197,198,199,205],{},"To test your network, run ",[16,200,204],{"href":201,"rel":202},"https:\u002F\u002Fnetworktest.twilio.com\u002F",[203],"nofollow","networktest.twilio.com",". If an indicator turns red, the problem almost always comes from the connection.",[22,207,209],{"id":208},"how-do-you-avoid-audio-problems-day-to-day","How do you avoid audio problems day to day?",[12,211,212],{},[29,213,214],{},"By getting three things right: the network, the headset and the browser settings.",[216,217,219],"h3",{"id":218},"which-network-should-you-call-on","Which network should you call on?",[221,222,223,234],"ul",{},[36,224,225,226,229,230,233],{},"Avoid ",[29,227,228],{},"guest Wi‑Fi"," and networks shared by the whole office. You need a connection that is fast ",[29,231,232],{},"and"," stable: a speed test doesn't show the micro-dropouts that happen during a call.",[36,235,236],{},"When working remotely, sit close to the router and keep your phone's hotspot as a backup.",[216,238,240],{"id":239},"which-headset-should-you-choose","Which headset should you choose?",[221,242,243,251,262],{},[36,244,245,246,250],{},"A wired USB headset built for calls gives better results than a high-end music headset. Bose, Sony or AirPods are designed for music and commuting, not for a full day of sales calls (up to 100 an hour with a ",[16,247,249],{"href":248},"\u002Fblog\u002Fparallel-dialer","parallel dialer",").",[36,252,253,254,257,258,261],{},"If you use a ",[29,255,256],{},"Bluetooth headset",", plug in the manufacturer's ",[29,259,260],{},"dongle"," instead of pairing it with the computer's built-in Bluetooth.",[36,263,264],{},"Don't use your laptop's built-in mic in an open office: it picks up all the noise around you.",[216,266,268],{"id":267},"which-dialer-and-browser-settings-should-you-check","Which dialer and browser settings should you check?",[221,270,271,277,280],{},[36,272,273,274,276],{},"In the dialer, select your headset as both microphone ",[29,275,232],{}," audio output.",[36,278,279],{},"Allow microphone access for the right site.",[36,281,282],{},"Keep your browser up to date.",[22,284,286],{"id":285},"when-should-you-contact-dialer-support","When should you contact dialer support?",[12,288,289,292],{},[29,290,291],{},"When the audio is still bad after the setup and the 5 tests."," To help support find the cause quickly, send:",[221,294,295,298,301,304],{},[36,296,297],{},"the exact time of the call;",[36,299,300],{},"what happened (robotic voice, echo, delay…);",[36,302,303],{},"what you have already tested;",[36,305,306],{},"your browser and your headset.",[22,308,310],{"id":309},"faq","FAQ",[12,312,313,316],{},[29,314,315],{},"Why does my voice sound robotic on a VoIP call?"," Almost always because of the connection: it is dropping parts of the call. Test with your phone's hotspot first, then with an Ethernet cable.",[12,318,319,322],{},[29,320,321],{},"Is Wi‑Fi good enough for VoIP calls?"," Yes, if it is stable and not just fast. For calling all day, an Ethernet cable is the safer choice.",[12,324,325,328],{},[29,326,327],{},"Do you need an expensive headset for cold calling?"," No. A wired USB headset built for calls sounds better than a high-end music headset. If you use Bluetooth, plug in the manufacturer's dongle.",[12,330,331,334],{},[29,332,333],{},"How do you know if the audio problem comes from the dialer?"," If the problem persists on two networks, with two headsets and on two computers, it probably comes from the dialer. Contact support with the exact time of the call.",{"title":336,"searchDepth":337,"depth":337,"links":338},"",2,[339,340,341,342,348,349],{"id":24,"depth":337,"text":25},{"id":67,"depth":337,"text":68},{"id":153,"depth":337,"text":154},{"id":208,"depth":337,"text":209,"children":343},[344,346,347],{"id":218,"depth":345,"text":219},3,{"id":239,"depth":345,"text":240},{"id":267,"depth":345,"text":268},{"id":285,"depth":337,"text":286},{"id":309,"depth":337,"text":310},"Product & Tools",{"src":352,"alt":353,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fvoip-call-quality\u002Fcover.jpg","Sales rep with a headset straining to hear a VoIP call",1200,675,"2026-11-05","Robotic voice, echo or choppy audio on your VoIP dialer? The setup that fixes most cases, then 5 tests in order to find the cause of the rest.","md",[360,362,364,366],{"question":315,"answer":361},"Almost always because of the connection: it is dropping parts of the call. Test with your phone's hotspot first, then with an Ethernet cable.",{"question":321,"answer":363},"Yes, if it is stable and not just fast. For calling all day, an Ethernet cable is the safer choice.",{"question":327,"answer":365},"No. A wired USB headset built for calls sounds better than a high-end music headset. If you use Bluetooth, plug in the manufacturer's dongle.",{"question":333,"answer":367},"If the problem persists on two networks, with two headsets and on two computers, it probably comes from the dialer. Contact support with the exact time of the call.","VoIP call quality","en",false,{},"VoIP call quality: 5 tests to fix bad audio",true,"\u002Fblog\u002Fen\u002Fvoip-call-quality",{"title":6,"description":357},"blog\u002Fen\u002Fvoip-call-quality","kGeuCZ0dkWMBlVog_qKB0XayJ6O3AK9T-Ym_Zq-7ziM",{"id":379,"avatar":380,"bio":381,"extension":384,"linkedin":385,"meta":386,"name":387,"role":388,"stem":391,"__hash__":392},"authors\u002Fauthors\u002Fjulien-s.yml","\u002Fimages\u002Fauthors\u002Fjulien-s.jpg",{"en":382,"fr":383},"Julien is a co-founder of Minari.","Julien est cofondateur de Minari.","yml","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fjulienschmitt\u002F",{},"Julien S.",{"en":389,"fr":390},"Co-founder","Cofondateur","authors\u002Fjulien-s","RqUq94uqa4oOMXgbCe0dbIMPYUQOsOSvN2ELk9d7fZU",[394,402,404,413,422,429,439,447,455],{"path":395,"title":396,"description":397,"lang":369,"date":356,"category":350,"readingTime":398,"cover":399},"\u002Fblog\u002Fen\u002Fbest-parallel-dialer","Best parallel dialer in 2026 for sales teams: Minari, Orum, Nooks and Salesfinity compared","Which parallel dialer for a B2B sales team? Minari, Orum, Nooks and Salesfinity compared: CRM sync, latency, coaching, pricing. Updated November 2026.",4,{"src":400,"alt":401,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fbest-parallel-dialer\u002Fcover.jpg","Best parallel dialers 2026: Minari, Orum, Nooks and Salesfinity compared",{"path":374,"title":6,"description":357,"lang":369,"date":356,"category":350,"readingTime":345,"cover":403},{"src":352,"alt":353,"width":354,"height":355},{"path":405,"title":406,"description":407,"lang":369,"date":408,"category":409,"readingTime":398,"cover":410},"\u002Fblog\u002Fen\u002Fpermission-based-opener-cold-calling","Permission-based opener: +46% conversations, +66% meetings","Permission-based opener: across 2,000 B2B cold calls, asking for permission before pitching led to 46% more conversations and 66% more meetings.","2026-07-18","Data & Benchmarks",{"src":411,"alt":412,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fpermission-based-opener-cold-calling\u002Fcover.jpg","Two sales reps on the phone with headsets, side by side",{"path":414,"title":415,"description":416,"lang":369,"date":417,"category":418,"readingTime":345,"cover":419},"\u002Fblog\u002Fen\u002Fcold-calling-kpis-and-targets","The KPIs to track in cold calling (and how to set your targets)","Cold calling KPIs: connect rate, conversations, meetings. The full funnel and how to set your targets, with Minari benchmarks (6.1M calls).","2026-06-11","Strategy & Performance",{"src":420,"alt":421,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fcold-calling-kpis-and-targets\u002Fcover.jpg","A desk with a sales dashboard on the screen, a mug and a hand taking notes",{"path":423,"title":424,"description":425,"lang":369,"date":417,"category":350,"readingTime":398,"cover":426},"\u002Fblog\u002Fen\u002Fparallel-dialer","What Is a Parallel Dialer? The Complete Guide for B2B Sales Teams","What is a parallel dialer? How your reps go from 100 calls a day to 100 calls an hour. A complete guide, with data from 6 million calls.",{"src":427,"alt":428,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fparallel-dialer\u002Fcover.jpg","Minari screenshot: the “Calls due today” list with the status of each call",{"path":430,"title":431,"description":432,"lang":369,"date":433,"category":418,"readingTime":345,"cover":434},"\u002Fblog\u002Fen\u002Fsdr-one-meeting-per-day-myth-or-reality","The \"one meeting a day\" target for an SDR in cold calling - myth or reality?","One meeting per day for an SDR in cold calling: realistic? We analyzed 6.1 million calls in 2026, and the classic assumptions are twice too optimistic.","2026-06-10",{"src":435,"alt":436,"width":437,"height":438},"\u002Fimages\u002Fblog\u002Fsdr-one-meeting-per-day-myth-or-reality\u002Fcover.jpg","An SDR with a headset, mid-conversation in front of a computer",896,504,{"path":440,"title":441,"description":442,"lang":369,"date":443,"category":409,"readingTime":345,"cover":444},"\u002Fblog\u002Fen\u002Fcold-call-connect-rate-benchmark-by-persona","Best time to call a prospect: connect rate benchmark by persona","The best time to call a CFO, a Head of Sales or a CIO: our connect rate benchmark of 1.2 million B2B calls in France, with the best slots for each persona.","2026-06-09",{"src":445,"alt":446,"width":437,"height":438},"\u002Fimages\u002Fblog\u002Fcold-call-connect-rate-benchmark-by-persona\u002Fcover.jpg","An open-plan office where sales reps are making prospecting calls",{"path":448,"title":449,"description":450,"lang":369,"date":451,"category":409,"readingTime":398,"cover":452},"\u002Fblog\u002Fen\u002Fcold-calling-connect-rate","Cold calling connect rate: how many times should you call a prospect?","Cold calling connect rate: how many times should you call a prospect? Minari data shows a breaking point between the 6th and the 8th call attempt.","2026-06-02",{"src":453,"alt":454,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fcold-calling-connect-rate\u002Fcover.jpg","Chart of the connect rate by number of call attempts",{"path":456,"title":457,"description":458,"lang":369,"date":451,"category":350,"readingTime":345,"cover":459},"\u002Fblog\u002Fen\u002Fios-26-impact-b2b-cold-calling","iOS 26 and call screening: what's the real impact on B2B cold calling?","iOS 26 call screening: the end of B2B cold calling? Out of 467,082 calls analyzed, 2.5% were screened, with no significant impact on the pickup rate.",{"src":460,"alt":461,"width":354,"height":355},"\u002Fimages\u002Fblog\u002Fios-26-impact-b2b-cold-calling\u002Fcover.jpg","An iPhone screening an incoming call",1793963179845]